Fair Usage Policy
At Jego, we want all of our customers to get the best calling plans ("plans"), at the lowest possible price. This Fair Usage Policy ("FUP") is designed to prevent fraud and abuse of our plans by a small number of users.
Subject to this FUP, Jego's unlimited plans allow unlimited calls to landlines in the applicable plan countries (excluding special, premium, service and non-geographic numbers). Unlimited calls to mobiles may also be included where stated at the time of purchase. All calls will be disconnected and require a re-dial after a 60-minute duration.
Jego's plans are for individual use only (personal or business communications) in accordance with Jego's Terms & Conditions and this FUP (“Legitimate Use”). The following is a non-exhaustive list of practices that would not be considered Legitimate Use:
- Using plans for telemarketing or call centre operations;
- Re-selling plan minutes;
- Sharing plans between users whether via a PBX, call centre, computer or any other means;
- Calling numbers (whether singly, sequentially or automatically) to generate income for yourself or others as a result of placing the call, other than for your individual business communications (and subject to Section 4.1 of the Terms & Conditions); and
- Unusual calling patterns inconsistent with normal, individual plan use, for example, regular calls of short duration or calls to multiple numbers in a short period of time.
Other practices may be relevant in determining Legitimate Use and Jego reserves the right to take any unlawful, prohibited, abnormal or unusual activity into account in making its determination. Jego may at its option, terminate its relationship with you, or may suspend your plan immediately if it determines you are using your plan contrary to this FUP or Jego's Terms & Conditions. Where reasonable, Jego will provide you with notice of improper usage before suspension or termination of your plan.
© Jego – Last revised: June 2013