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Q.
Which handheld terminals are Jego support?
A
Jego currently supports 11 popular brands including iPhone (with iOS version newer than 4.3), Samsung, HTC, Sony, Huawei, etc. (Android devices with Android 2.2 or above). You can contact our customer service by sending email to cs@jego.me or message at "Contact Us" in our web portal www.jego.me.

Q.
Where can I download Jego?
A
You can download Jego from Jego web portal that you can find a download link of the latest version on the upper right corner of the page. You can also find and download Jego in App Store\Google Play\China Mobile MM (Mobile Market).

Q.
Can I download Jego app from in China?
A
Yes. In order to let our main customers (outbound roaming customers) more convenient to use Jego services, Jego can be downloaded from apps markets (e.g. iOS users can download Jego from App Store, Andriod users can download Jego from China Mobile MM (Mobile Market)). So that customers can install and register Jego before travelling outside Mainland China.

Q.
How can I register to be a Jego user?
A
You need to install Jego app and use a mobile number to register as a new Jego user. To ensure you are the owner of the number, Jego will send you the verification code SMS to complete the registration process**.

Remarks: **For customers who are traveling overseas (outside your home country), please make sure that you have enabled international roaming services to receive the verification code SMS.


Q.
Why do I have to answer "do you accept auto contact synchronization between cellphone and Jego"?
A
This step is to notify and get your consent for synchronization of contact list, as well as to facilitate the discovery of Jego friends from your existing contact list. The information helps Jego to correctly display the caller name when a call or message comes. Also, you can enjoy the best user experience of Jego when making calls to your friends in Jego contacts. 

Q.
Why I cannot receive the verification code SMS when I am in roaming status outside Mainland China?
A
Firstly, for customers who are traveling overseas (outside your home country), please make sure that you have enabled international roaming services to receive the verification code SMS.

Secondly, due to the limitations of the SMS services coverage provided by Jego’s co-operating operator, customers located in some countries and locations may not be able to receive the verification code SMS.

If the verification code SMS cannot be received, pleasecontact Jego customer support with further assistance.


Q.
Do I need to apply for new number to register as a Jego user?
A
No, as long as your mobile phone number is valid and active for use, you can use your existing mobile phone number to register as a Jego user.

Q.
How can I know which version of Jego I am using?
A
You can get the current version number of Jego app from the setting page in Jego app (“Settings – About”).

Q.
How can I update my Jego to the latest version?
A
Firstly, you can check for Jego app's version updates in Jego app ("Settings – About – Check for Update"). If a new version is released, Jego will notify you to do an update. Alternatively, you may go to Apple store\Google play\China Mobile MM (Mobile Market) to update directly.

Q.
How can I re-login Jego app?
A
You can simply re-login with your registered mobile number at the “Registration” page in Jego app.  Jego will send a verification code SMS** to your registered number and the login process will be completed once you have input the correct verification code.

If you have completed the email verification in Jego web portal, you will also be asked to input your registered email to complete the login process during the re-lgoin process.

Remarks: ** For customers who are traveling overseas, please make sure that you have enabled international roaming services to receive the verification code SMS.